How your personal information is used by Clarity Claims

 

Clarity Claims gathers and processes your personal information in accordance with this privacy notice and in compliance with the relevant data protection regulations and laws.

This notice provides you with the necessary information regarding your rights and obligations, and explains how, why, and when we collect and process your personal data.

 

Clarity Claims processes your personal information to meet our legal, statutory, and contractual obligations and to provide you with our products and services.

We will never collect any unnecessary personal data from you and do not process your information in any other way than specified in this notice.

 

•Name

•Date of Birth

•Home Address

•Personal Email

•Business Email

•Home Telephone  Number

•Work Telephone Number

•Mobile Telephone Number

•Motoring Offence Convictions

•Personal Injury Details (if any)

 

In addition to your (as the primary claimant) information, we may need to collect some or all of the information listed above for other persons directly related to the accident. These may include:

•One or more Third Parties

•One or more passengers in the claimant’s vehicle

•One or more witnesses to the incident

 

 

We collect the information we need from your initial phone call to us or one of our partners.

If we are unable to collect all the information on the initial call, we may collect the remaining information through a follow-up call or via email communication.

 

Clarity Claims takes your privacy very seriously and will never disclose, share, or sell your data without your consent, unless required to do so by law.

We only retain your data for as long as necessary and for the purposes specified in this notice. Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw such consent at any time.

 

We need this information solely for the purposes of providing you with the services you need and to ensure these services are provided lawfully and in a timely manner.

 

These include:

•Providing you with a hire vehicle from our partner hire provider

•Arranging the repairs of your vehicle through an approved Accident Repair Centre

•Arranging legal assistance through our partner solicitors

 

Clarity Claims takes your privacy seriously and takes every reasonable measure and precaution to protect and secure your personal data.

We work hard to protect you and your information from unauthorised access, alteration, disclosure, or destruction and have several layers of security measures in place, including:

•Our database storage is encrypted by default

•We access our system using a secure SSL connection

•Our staff have authenticated access only to the information they need

•Your information is held in a high-security data centre off-site, managed by Microsoft Limited

 

You are not obligated to provide your personal information to Clarity Claims. However, as this information is required to provide you with the services we offer, you should be aware that we may not be able to provide part or all of the assistance available to you.

 

Clarity Claims will keep your personal information in accordance with our internal retention policies.

We will determine the length of time we keep it based on the minimum retention periods required by law or regulation.

We will only keep your personal information after this period if there is a legitimate and provable business reason to do so.

 

We only share your information if it is essential for providing the services you need and only with our trusted partners.

We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement.

 

Clarity Claims uses trusted third parties to provide the below services and business functions; however, all processors acting on our behalf only process your data in accordance with our instructions and comply fully with this privacy notice, data protection laws, and any other appropriate confidentiality and security measures.

 

We may share your data with the following types of service provider:

•Accident Repairers

•Our partner Replacement Vehicle Hire provider

•Vehicle Recovery Operators

•Our partner Solicitors

•Automotive Engineers (Damage Repair Assessors)

 

Clarity Claims respects all your legal rights regarding your data and has processes and procedures in place to enforce them.

 

You have the right to access any personal information that Clarity Claims processes about you and to request information about:

•What personal data we hold about you

•The purposes of the processing

•The categories of personal data concerned

•The recipients to whom the personal data has/will be disclosed

•How long we intend to store your personal data for

•If we did not collect the data directly from you, information about the source

 

If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information, and we will strive to update or correct it as quickly as possible, unless there is a valid reason for not doing so, at which point you will be notified.

 

You also have the right to request erasure of your personal data or to restrict processing in accordance with data protection law, as well as to object to any direct marketing from us and to be informed about any automated decision-making that we use.

 

If we receive a request for any of the above rights, we may ask you to verify your identity before acting on the relevant request; this is to ensure that your data is protected and kept secure.

 

We will not charge you for a data request.

We will respond to you within one month of your request unless we believe it is manifestly unfounded or excessive.

 

If we refuse a personal data request, we will explain why; should you wish to make a complaint, we will provide the contact details of our supervisory authority — the Information Commissioner’s Office (ICO).

 

If there is a delay in dealing with the request, we will contact you to explain the reason and the expected date for the response.

Our response will include a copy of the data we hold on you in both a human- and machine-readable format.

 

Your data request will be logged, along with all electronic/physical correspondence and dates/times of receipt.

 

A data breach is where the information we hold on you has been obtained or used without your consent or the consent of Clarity Claims.

We will notify the ICO of a breach where it is likely to result in a high risk to your rights and freedoms. We will also notify those concerned directly.

 

Clarity Claims only processes your personal information in compliance with this privacy notice and in accordance with the relevant data protection laws.

If, however, you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, you have the right to lodge a complaint with the supervisory authority.