FAQs
FAQs
Frequently Asked Questions
We know accidents are stressful and dealing with insurers can feel confusing. Our goal is to make things simple, clear and completely hassle-free.
Below you’ll find answers to the questions we get asked most often so you know exactly what to expect from start to finish.
Stay safe, get medical help if needed, exchange details with the other driver such as name, contact, insurance and vehicle information. Take photos of the scene and any damage, then contact us as soon as possible so we can take over and guide you through the process.
It depends on the repairs needed and the availability of a replacement car. We’ll arrange a like for like replacement vehicle as quickly as possible, so you’re not left stranded and keep you updated throughout.
No. One of our key commitments is that you won’t pay any excess or hidden fees. All costs are recovered from the at-fault insurer so you’re never out of pocket for our service.
If your vehicle is declared a write-off, we’ll still supply a suitable replacement vehicle and help you through the settlement process, including negotiating the value of your vehicle and making sure you’re treated fairly.
Your vehicle will be repaired by our approved network of accredited bodyshops using genuine or approved parts and to manufacturer standards. We make sure the work is high quality so you can trust your vehicle is restored properly.
Yes. If you have a preferred repairer, we can work with them if they meet our standards and are approved by the at-fault insurer. We’ll still manage all communication and billing, so you don’t have to chase anything.
No. Your no claims bonus will never be affected when you use our service for a non-fault accident. We handle everything directly with the at-fault insurer, so your own policy stays completely protected.
It’s best to contact us as soon as possible after the accident. Acting quickly helps preserve evidence, speeds up the replacement and repair process and avoids unnecessary delays or disputes.
We know liability isn’t always clear cut. We’ll review the details, deal with the insurers and make sure your rights are protected. If fault is disputed, we’ll explain your options and how it may affect the process.
From vehicle recovery to arranging your replacement car, overseeing repairs and dealing with insurers, we handle everything from start to finish until your claim is fully settled. You’ll have a dedicated claims handler keeping you informed throughout.
Yes, completely free. We recover our costs directly from the at-fault insurer, so you don’t pay anything at any stage.
Yes. We always aim to provide a like for like replacement that matches your vehicle in size, class and specification. Delivery and collection are arranged at your convenience.